Group Values

To succeed, a company not only needs to have clear goals, but also common values that define the way to achieve these goals. Our values and principles are our company's DNA. They promote understanding, not only for each other but also for our customers and suppliers, and they form the basis of our professional commitment.

Customer delight

  • We anticipate our customers’ needs and delight them with innovative solutions.
  • We are committed to long-lasting business relationships.
  • We respond promptly to customer requests.
  • We understand our customers’ needs and give them high priority.


  • We are trustworthy in our actions.
  • We are reliable.
  • We communicate with openness, honesty and timeliness.
  • We act with transparency and predictability.
  • We trust in the expertise of our staff and partners.


  • Passion for our work is what drives us to excel and advance.
  • Passionate employees enjoy corresponding autonomy in their work.
  • Passion is an important criterion in our hiring.

Quality First

  • Our quality satisfies the highest requirements.
  • Our quality is recognized and rewarded.
  • Our quality is consistent across all products and services.
  • Quality comes even before timeliness.


  • We do what we say.
  • We are aware that we are role model for others. We act in accordance with our values.
  • We make thoughtful and rational decisions and stand by them.
  • We act responsibly at all times.


  • Together with our staff, customers and other partners, we pur-sue long-term strategies and goals.
  • We do not endanger our future for short-term gain.
  • We commit to operate in an environmentally and socially responible manner.

Challenge and empower

  • We lead by objectives.
  • We foster our employees’ strengths and build on these in how we assign responsibilities.
  • We promote international exchange of staff.
  • Technical staff and managers are given equal opportunities for development.
  • We strive to staff strategically critical positions with “best in class” people.
  • We delegate in such a way as to maximize their ability to contribute.
  • We support employees’ personal initiative in focused training and development.
  • We create an environment of continual professional development.


  • We listen actively and respect others’ opinions.
  • We are self-critical.
  • We promote a culture of constructive feedback.
  • We honor agreements and deadlines.
  • We respect others’ time and resources.
  • We encourage dialogue and direct communication.
  • We honor our employees’ commitment and performance.
  • Within the hierarchy, we cultivate an open style of communication.


  • We seek win-win situations and do not pursue our own interests at others’ expense.
  • We do not take advantage of ambiguity.
  • We do not tolerate unfair behavior.


  • We work together closely and with trust, beyond organizational and hierachical structures as well as geographical boundaries.
  • In an open and constructive exchange across business segments and regardless of individual functions, we collectively strive for sustainable, superior solutions and do not settle for compromises.
  • Based on pooled knowledge, we develop solutions that advance not only single devisions, but the group as a whole